Privacy Policy

Effective Date: 21 July 2026

Your Privacy Matters

At Stride Skip Bins, we understand that when you contact us, request a quote or book a skip bin, you are placing your trust in us by sharing your personal information. We take that responsibility seriously.

We only collect the information we need to provide our services, communicate with you about your booking, and operate our business efficiently. We are committed to protecting your privacy and handling your personal information in a secure, transparent and responsible manner.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and the steps we take to keep it safe.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

What Personal Information We Collect

Depending on how you interact with us, we may collect personal information including:

• Your name
• Phone number
• Email address
• Delivery and billing address
• Skip bin hire details, including bin size, hire dates and delivery location
• Information about the type of waste you intend to dispose of
• Payment information (processed securely through trusted third-party payment providers)
• Any additional information you provide when making an enquiry or booking
• Information collected automatically when you visit our website, such as your IP address, browser type and website usage.

 

How We Collect Your Information

We may collect your personal information when you:

• Request an online quote
• Make a booking through our website
• Contact us by phone or email
• Complete an enquiry form on our website
• Make payment for our services
• Interact with our website through cookies or analytics tools.

Where appropriate, we may also receive information from trusted third-party providers where you have authorised them to share it with us.

 

Why We Collect Your Information

We collect personal information so we can:

• Provide quotes and process bookings
• Arrange, deliver and collect skip bins
• Communicate with you regarding your booking
• Send booking confirmations, invoices, payment links and service updates
• Respond to enquiries and provide customer support
• Improve our website and customer experience
• Meet our legal and regulatory obligations
• Resolve any issues or disputes should they arise.

From time to time, we may also contact previous customers with information about our services or occasional special offers that we believe may be of interest. If you no longer wish to receive these communications, you can let us know at any time.

 

Delivery Photos

As part of our normal operating procedures, our drivers may take photographs at the time of delivery and collection. These photographs are taken to:

• confirm the location and placement of the skip bin
• record the condition of the bin and surrounding area at the time of delivery or collection
• assist with customer enquiries or disputes if they arise
• support our operational records.

Our photos are taken primarily to record the skip bin and its placement. While parts of a property may appear in the background, we do not intentionally photograph people or personal belongings

If we would like to use a photograph of your skip bin for our website, social media or other promotional material where your property could reasonably be identified, we will seek your permission first.

 

How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss or disclosure.

Your information is stored using secure systems, password-protected software and trusted third-party service providers. Access to personal information is limited to employees or authorised personnel who require it to perform their duties.

Payment details are processed securely through reputable third-party payment providers. Stride Skip Bins does not store your full credit or debit card details.

 

Who We Share Your Information With

We respect your privacy and will never sell or rent your personal information.

We may disclose your information only where necessary to:

• Employees or contractors involved in providing our services
• Secure payment providers to process transactions
• Information technology providers who assist in operating our website and business systems
• Government authorities or regulatory bodies where required by law.

Where third-party providers have access to personal information, they are expected to protect it in accordance with applicable privacy laws.

 

Cookies and Website Analytics

Our website may use cookies and analytics tools, such as Google Analytics, to better understand how visitors use our website and to improve your browsing experience. Cookies help us remember your preferences and provide anonymous information about website traffic and usage.

Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling cookies may affect some website functionality.

 

Third-Party Websites

Our website may contain links to external websites operated by other organisations.  Stride Skip Bins is not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before providing any personal information.

 

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to provide our services, meet our legal obligations, resolve disputes and maintain appropriate business records.  This includes records required for taxation, accounting and other legal obligations. When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.

 

Accessing or Correcting Your Information

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.  To protect your privacy, we may ask you to verify your identity before processing your request.

 

Overseas Disclosure

Some of the trusted third-party providers we use to operate our business may store information on secure servers located outside Australia.  Where this occurs, we take reasonable steps to ensure those providers meet appropriate privacy and security standards.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, our website or legal requirements.  The most current version will always be available on our website.

 

Our Commitment to You

At Stride Skip Bins, we believe protecting your privacy is an important part of earning and maintain your trust.  We’re committed to being open about how we collect, use and protect your personal information, and we will always handle it with care, respect and integrity.

 

Contact Us

If you have any questions about this privacy Policy or how we handle your information, we’d be happy to help. Please contact us using the details below.

 

Stride Skip Bins

Phone: 1300 047 874

Email: [email protected]